PIE FAQs

National mail order: we deliver UK-nationwide. For most postcodes this is via DPD Express, but for the Highlands and Islands we use Royal Mail Tracked 24 because it’s a more cost-effective and efficient service to those locations than DPD. We dispatch every Thursday.

Skirlington Market: every Sunday, weather permitting, every Saturday (9am–4pm).

We don’t have a shop as such, but we do have a commercial bakery unit where we make and store all our produce on Oakwood Farm, Poppleton, York, and we allow collections by pre-order or walk-in from 10am–2pm, Monday to Friday (pre-ordering is highly recommended).

To pre-order, please email hello@thehullpie.co.uk.

Full address: Unit 2, Oakwood Farm, Northfield Lane, Upper Poppleton, York, YO26 6QF.

We offer two types of delivery: UK nationwide (excluding the Highlands and Islands), and UK Highlands and Islands.

Nationwide delivery (excluding the Highlands and Islands): delivery is included in the price. We send boxes with DPD Express, a 24-hour service. We dispatch every Thursday for delivery on Friday. Order by Wednesday to catch that week’s dispatch.

UK Highlands and Islands: we use Royal Mail’s Tracked 24 service, also included in the price. This is an estimated 24-hour service, and 95% of the time items are received within 24 hours of dispatch. It may take up to 48 hours. We dispatch every Thursday for delivery on Friday. Order by Wednesday to catch that week’s dispatch.

All deliveries: you don’t need to be in, but you must leave instructions for where to leave your parcel in a safe place. If you have a hard-to-find address, please let us know so there are no complications with delivery.

Website prices all include postage and packaging free of charge.

We dispatch every Thursday for delivery on Friday. Order by Wednesday to catch that week’s dispatch; orders placed later go out the following Thursday. Your pies travel frozen in an insulated box with ice packs.

We recommend it, because the pies are frozen. DPD will email or text you a one-hour delivery window on the day, and you can use their link to choose a safe place or a neighbour if you know you’ll be out. Get the box into your freezer as soon as it arrives.

DPD sends tracking by email and text once your box is on its way, including a one-hour delivery window on the morning of delivery.

Contact us the same day with your order number and, if you can, a photo. We’ll sort it out with a replacement or a refund.

No, UK only. That includes the Highlands and Islands via Royal Mail Tracked 24. For Northern Ireland please check with us before ordering.

Your pies and s’rolls are frozen on arrival. They can go straight into the freezer and be baked directly from frozen. Alternatively, you can put them in the fridge and bake from chilled.

Pies: pre-heat your oven to 180°C / Gas Mark 5 (ish), pop them on a baking tray or directly on the shelf in their foil tins, and bake for 35–40 minutes from frozen or 20–25 minutes from chilled, until the tops are golden brown, the filling is hot throughout and the bottom is fully baked. Give them another 5 minutes if you think they need it. All ovens are different, after all.

Occasionally the pie can stick to the tin if a bit of mix has spilt over, but just be gentle and the pie should come out.

Gravy and mash can be heated in the microwave, or leave the gravy in the fridge overnight and heat in a pan. There may be a few little lumps in the gravy, but that’s because of the jelly in our stock. It’s all proper!

Serve with mash, peas, chips, fries, sweet potato, roast veg, beets, or maybe just another pie and gravy! Ready… eat!

Yes. Set the air fryer to 180°C. From frozen, allow around 30 minutes; from defrosted, around 20 minutes. Air fryers vary, so check a few minutes early the first time and make sure the filling is piping hot in the middle before serving. If the pastry is browning too fast, cover it loosely with foil.

Pre-heat the oven to 180°C, take them from the freezer, pop them on a baking tray with non-stick greaseproof paper and bake for 25–30 minutes until the pastry is golden brown all the way around. Try to space them out so they’re not too close together. If they’re not quite baked enough for you, just bake for a little longer.

Sweet treats: the brownies come pre-baked and can simply be defrosted and eaten, but we recommend gently heating them for 20 seconds in the microwave and serving with cream or ice cream. Sweet pies can simply be baked in the oven at 180°C for 20–25 minutes.

Mash: this may seem like cheating and not real mash, but we can assure you it’s all fresh and then frozen with a hint of salt and pepper, and that’s it! You can add your own butter, cheese or maybe some mustard, but it’s delicious just by itself.

Gravy comes frozen in 2-portion pots and is made using all the stocks and flavourings we use to make our pie mixes. Simply take it out of the freezer the day before or in the morning, and heat in a pan or in the microwave until piping hot.

Our pies come in boxes of six, so the range you see under Our range is there to show you what goes into each box. Pick a selection box that suits you: every box is £36 with delivery included.

Yes. Gift cards are available for £15, £25 or £40, are sent by email and can be spent on anything in the shop at checkout.

By credit or debit card (Visa, Mastercard, Apple Pay) or with PayPal. Payments are processed securely by Stripe and PayPal; we never see your card details.

Usually, as long as you catch us before we pack on Wednesday. Get in touch with your order number as soon as you can. Once a box has been dispatched on Thursday we can’t redirect it.

No. You can check out as a guest. Creating an account lets you see past orders and reorder your favourites more quickly.

Yes. They are frozen when we pack them and travel in insulated packaging with ice packs, so they should still be frozen when they reach you. Put them straight in the freezer.

In the freezer, up to six weeks from arrival. Once defrosted in the fridge, eat within two to three days. Don’t refreeze a pie that has fully defrosted.

If they are still firm and very cold, put them in the freezer as normal. If a pie has fully defrosted, keep it in the fridge and eat it within two to three days rather than refreezing it.

Each pie is about 11cm across and 4cm high, and weighs 235–255g, which is a proper single portion. A box of six is roughly the size of a large shoebox and fits in a standard freezer drawer.

Yes, and it gives the best result. Follow the times on our cooking instructions page and make sure the filling is piping hot in the middle before serving.

Yes. There is a gluten-free selection box, a vegan box and a vegetarian collection, and every product shows badges for classic, gluten-free, vegetarian and vegan.

The full allergen table for every pie, s’roll and sweet treat is on our allergy advice page. Our bakery handles gluten, milk, egg, nuts, soya and sulphites, so we can’t guarantee any product is completely free of an allergen.

Yes, we supply pubs, cafés and farm shops. See stock our pies for the wholesale range and prices, and use the form there to get in touch.

We do pie and mash catering for weddings, corporate events and parties. Details and prices are on our corporate and events page.